Sign-in failed Error code: AADSTS50000

Question

Sign-in failed Error code: AADSTS50000

Dimitris Pnevmatikos 30

Hi all!

I've been consistently receiving sign-in failures with error code AADSTS50000 and can not access

neither Entra Id management panel nor Azure Portal (account.microsoft.com login works perfectly).

Upon login I get:

Error message: AADSTS50000: There was an error issuing a token or an issue with our sign-in service. Trace ID: 115ef5b1-dab4-4644-a0ee-26425cda3000 Correlation ID: 8fac8570-40d6-4294-b9fa-5d4386af3154

User's image

The error code is 50000 and the info page suggests I should contact support.

enter image description here

I've read the related support page and tried the following:

Resetting my password and then signing out of all services
Using a private browser window

Has anyone else faced the same issue? Are there any other steps I should take before contacting support? Right now I've lost the ability to manage my account, so any help would be greatly appreciated.

Thanks!

Haziq Danial 0 Reputation points

2025-12-12T12:58:28.7033333+00:00

I'm facing the exact same issue and have tried same steps. MS support (in x.com) does not seems to know how to fix this.

They told me to try this troubleshooting steps, t.co/E26VpWIr8b, however its not helpful.
Dimitris Pnevmatikos 30 Reputation points

2025-12-12T13:08:35.69+00:00

I did contact them on Twitter as well and they've asked me to visit https://t.co/IXMsk4zBEP which I've already posted at the issue description. :(
RobertTheBruce 51 Reputation points

2025-12-12T13:10:21.4366667+00:00

Same issue. They told me to report it via the portal which I can't log into.
VEMULA SRISAI 3,590 Reputation points Microsoft External Staff Moderator

2025-12-12T14:18:06.5266667+00:00

Hello Dimitris Pnevmatikos ,

Thank you for posting this in the Microsoft Q&A forum. We are aware of the issue, and received similar reports from other users, and our engineering team is actively working on a fix. We will provide an update as soon as the issue has been resolved. We appreciate your patience and understanding.
Haziq Danial 0 Reputation points

2025-12-12T15:24:00.28+00:00

"An issue affecting Azure Portal sign-ins occurred due to a platform update. The update was rolled back across all regions, and after monitoring confirmed stable performance, service has been fully restored." - DM from Azure Support Twitter.

I am able to log into my Azure portal now.
Dimitris Pnevmatikos 30 Reputation points

2025-12-12T15:25:10.1166667+00:00

Seems fixed now.

https://x.com/AzureSupport/status/1999474001375298027?s=20

Answer accepted by question author

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Haziq Danial 0 Reputation points

2025-12-12T12:58:28.7033333+00:00

I'm facing the exact same issue and have tried same steps. MS support (in x.com) does not seems to know how to fix this.

They told me to try this troubleshooting steps, t.co/E26VpWIr8b, however its not helpful.
Dimitris Pnevmatikos 30 Reputation points

2025-12-12T13:08:35.69+00:00

I did contact them on Twitter as well and they've asked me to visit https://t.co/IXMsk4zBEP which I've already posted at the issue description. :(
RobertTheBruce 51 Reputation points

2025-12-12T13:10:21.4366667+00:00

Same issue. They told me to report it via the portal which I can't log into.
VEMULA SRISAI 3,590 Reputation points Microsoft External Staff Moderator

2025-12-12T14:18:06.5266667+00:00

Hello Dimitris Pnevmatikos ,

Thank you for posting this in the Microsoft Q&A forum. We are aware of the issue, and received similar reports from other users, and our engineering team is actively working on a fix. We will provide an update as soon as the issue has been resolved. We appreciate your patience and understanding.
Haziq Danial 0 Reputation points

2025-12-12T15:24:00.28+00:00

"An issue affecting Azure Portal sign-ins occurred due to a platform update. The update was rolled back across all regions, and after monitoring confirmed stable performance, service has been fully restored." - DM from Azure Support Twitter.

I am able to log into my Azure portal now.
Dimitris Pnevmatikos 30 Reputation points

2025-12-12T15:25:10.1166667+00:00

Seems fixed now.

https://x.com/AzureSupport/status/1999474001375298027?s=20

Answer 1

VEMULA SRISAI 3,590 Microsoft External Staff Moderator

Hello Dimitris Pnevmatikos ,

We have received the confirmation from the team that the issue has been resolved now. If you are still facing any issues please let us know otherwise

Please take a moment to accept the answer and upvote it 👍 to make it helpful to the community.

Thank you for helping to improve Microsoft Q&A!

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Sign-in failed Error code: AADSTS50000

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