MY DEBIT ORDER WAS RETURNED I PAID BT EFT BUT MICROSOFT SAYS I HAVENT PAID

Hi DEBRA BARTLESON

Welcome to Microsoft Q&A forum 

I'm sorry for the inconvenience this has caused and thank you for your patience and for letting us know about the issue 

These kinds of billing discrepancies are best handled directly by the Microsoft billing team, as they have full access to the payment reconciliation systems and can quickly trace and apply your payment. The fastest way to get this sorted is to open a support ticket directly in the Microsoft 365 admin center.

Please have your IT admin in your organization to create a service request with Microsoft support to get advanced assistance: 

• Sign in to https://admin.microsoft.com using your admin credentials. 
• Navigate to Support > New service request (or use the Help & support search). 
• Clearly describe the situation, e.g.: "Debit order failed due to insufficient funds; made EFT payment on [date] for the outstanding amount, but subscription still shows as unpaid. Requesting manual payment matching." 
• Attach your proof of payment (bank receipt/screenshot/PDF with date, amount, reference, and beneficiary details). 

Apologies for redirecting you to the related development team support as the moderators in this community have limited access to backend billing systems and payment reconciliation tools, and to get the fast and better assistance we requested for it.  

Appreciate your patience and understanding 

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