Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Trying to test the Account Recovery (Preview) feature and running into Verifiable Credentials Create Issuance URL Request Failed.
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Darren James
0
Reputation points
Hi All,
I'm trying to test the Account Recovery (Preview) feature in M365/Entra ID, but running into a problem when the user clicks "recover my account"
We get the message
Verifiable Credentials Create Issuance URL Request Failed
Everything looks good from the Admin side, can't see anything in the entra logs, security store and the partner (au10tix) subscriptions are active, subscribed and running.
Anyone got any ideas?
Cheers
Darren
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
{count} votes
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Darren James 0 Reputation points
2025-12-12T10:47:12.44+00:00 just to add, the users have first name and last name set on their accounts
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