recently i changed laptop, trying to syn my one drve, but realised I have 2 icons and both are trying to syn my one drive...I don't know why and one is always not uptodate...

It sounds like you are experiencing issues with OneDrive synchronization on your new laptop, particularly with multiple icons and one of them showing as always downloading. Here are some steps you can take to troubleshoot the problem:

1. Check for Multiple OneDrive Installations: Ensure that you do not have multiple instances of OneDrive running. You can check this in the task manager and close any duplicate processes.
2. Hidden and Temporary Files: Sometimes, hidden or temporary files in the OneDrive folder can cause synchronization issues. Check for these files and remove any that are not needed. You can show hidden files in File Explorer and look for temporary Office files that may be causing the problem.
3. Windows Search Index: An incorrect cached status in the Windows Search index can also lead to synchronization issues. You may want to disable the Windows Search service temporarily and then re-enable it after refreshing File Explorer.
4. Rebuild Windows Search Index: If the above steps do not resolve the issue, consider rebuilding the Windows Search index. This can help fix any underlying problems with the indexing layer that may be affecting OneDrive.
5. Registry Check: If all files and folders are showing as syncing, check the registry for the UseFindFirstFileEnumeration policy. If it is set to True, it can cause issues with OneDrive. You may need to change this value to 0 or delete it.

Make sure to back up any important data before making changes to the registry or deleting files.

If these steps do not resolve the issue, you may want to consult Microsoft's support documentation or forums for further assistance.

References:

• The OneDrive sync status icon incorrectly shows "syncing" in File Explorer

Hello @Michelle Chew,

Thank you for posting your question in the Microsoft Q&A Forum. 

To better understand the situation and find the right solution, I’d like to ask for a few additional details: 

• Are the two OneDrive icons you see both for the same account, or is one for OneDrive Personal and the other for OneDrive for Business? 
• Have you checked the account name for each icon to confirm they are correct and match the intended OneDrive type? 
• Do you see any error messages or specific status indicators on the icon that is stuck? 

Additionally, could you please share a screenshot showing both OneDrive icons and their current sync status? This will help us identify what’s happening more accurately. 

Having these details will make it easier for us to determine the correct approach and assist you effectively. 

Looking for your respond. 

Best regards, 

If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.