Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Error code: AADSTS5000225
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Andrés Eduardo Robayo Chaves
0
Reputation points
Hi !
I am having this issue and i havent been able to unbloack it. Its the first time I am using Azure Microsoft cloud and is not working. I place my card and then it logged me out with this message:
"Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e7692b2f-5d52-4138-b94f-274fe79c2400 Correlation ID: a434f91a-c7b8-45f3-a76b-402dcc09fe0d Timestamp: 2025-12-12 09:10:27Z"
I haven been able to reach a solution department and there is no way to contact Microsoft to solve this matter. Tell me what i should do to solve it.
Thanks,
Andres Robayo
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Shubham Sharma 4,075 Reputation points Microsoft External Staff Moderator2025-12-12T09:55:45.38+00:00 Hello Andrés Eduardo Robayo Chaves
Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
- Tenant ID
- Email Address
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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