Office 365 Outlook deleted emails do not appear in the deleted items folder

Question

terry peckover 0

an email when deleted from my inbox disappears from Outlook completely. it does not load into the Deleted Items Folder.

Stefan Blom 323.8K Reputation points MVP Volunteer Moderator

2025-12-12T12:27:56.6266667+00:00

I moved your question to the main Outlook category. Do you have the new Outlook or the classic Outlook?
terry peckover 0 Reputation points

2025-12-13T02:30:32.85+00:00

Classic

1 answer

Stefan Blom 323.8K Reputation points MVP Volunteer Moderator

2025-12-12T12:27:56.6266667+00:00

I moved your question to the main Outlook category. Do you have the new Outlook or the classic Outlook?
terry peckover 0 Reputation points

2025-12-13T02:30:32.85+00:00

Classic

Answer 1

Thanks for sharing the details, terry! Try to check if a Hidden Server-Side Rule Is Auto-Deleting Mail

Some Exchange / Microsoft 365 accounts have invisible rules created by add-ins, migrations, or admin policies.

How to check (Windows Outlook desktop):

This command erases all client-side rules, including corrupted ones that silently hard-delete mail.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly