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Not able to create a azure devops account with the same email id

Divyansh Gupta 0 Reputation points
2025-12-12T07:44:44.1166667+00:00

Hi,

I already have an Azure account and have created multiple resources. Now I’m trying to set up an Azure DevOps account so I can start working with CI/CD pipelines.

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However, when I attempt to create a free Azure DevOps account, the sign-in page gets stuck in an infinite loading state. I’ve attached screenshots showing the issue.

Could you please help me resolve this?

Thanks!

Azure DevOps
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  1. Anurag Rohikar 3,185 Reputation points Microsoft External Staff Moderator
    2025-12-12T09:24:03.4766667+00:00

    Hey Divyansh Gupta! It sounds like you're facing a frustrating issue while trying to set up your Azure DevOps account. The infinite loading state on the sign-in page can be caused by a few common factors. Here are some steps you might try to resolve the issue:

    1. Check Azure Subscription: As of now, creating a new Azure DevOps organization requires an active Azure subscription. Make sure your Azure subscription is active and linked properly. If it’s not, that could be why you're experiencing issues. Learn more here.
    2. Browser Compatibility: Ensure you're using a compatible browser like the latest versions of Microsoft Edge, Safari, Firefox, or Chrome. Sometimes using incognito mode or clearing your browser cache can also help.
    3. Sign-In Method: Make sure you are signing in with the correct account type. If you're already using a Microsoft Entra ID (Azure AD) account, follow your organization’s sign-in flow, as that may require different authentication processes.
    4. Error Message Follow-Up: If there are any error messages appearing when you try to sign in (even if it just loads indefinitely), let us know what they say, as they could provide more clues.
    5. Service Status: Sometimes, the issue could be on Azure's end. Checking the Azure DevOps Services status page can confirm if there are any known issues affecting signin.

    If none of these steps work, it might help to provide additional information too. Here are a couple of follow-up questions that could help us narrow down the problem:

    • Are you using a personal Microsoft account, or is it an organizational account (e.g., linked to Microsoft Entra ID)?
    • Have you tried accessing Azure DevOps from a different device or network to see if the issue persists?
    • Are you logged into other Azure services, and do they work without any issues?

    I hope this helps get you started! Let me know how it goes or if there's anything else I can assist you with!

    References:

    Note: This content was drafted with the help of an AI system.

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