Trying to update app in the store - stuck on validating new package

Question

Peterjc 91

Hi, I am trying to upload a new bundle for an update of my application.

However it is stuck on "Validating ". Have attempted 3 times, just can't get past this.

Can't find any direct support (all linked seem ot be be broken). Phone support sends my back to the page where I found phone support.

Not sure how to proceed?

Any help greatly appreciated

Ulrich 0 Reputation points

2025-12-12T13:33:04.04+00:00

The same problem here first. After clicking on the greyish overlay I was able to cancel the processing and then uploaded again, followed by a successful validation on time.
Ulrich 0 Reputation points

2025-12-12T13:58:11.6166667+00:00

Problem then: Two validated packages w/ the same version and no update possible.

BTW: This is not the right place for a support question. But its already in a search engine and on the first place!

1 answer

Ulrich 0 Reputation points

2025-12-12T13:33:04.04+00:00

The same problem here first. After clicking on the greyish overlay I was able to cancel the processing and then uploaded again, followed by a successful validation on time.
Ulrich 0 Reputation points

2025-12-12T13:58:11.6166667+00:00

Problem then: Two validated packages w/ the same version and no update possible.

BTW: This is not the right place for a support question. But its already in a search engine and on the first place!

Answer 1

If your app update is stuck on "Validating" in the Microsoft Partner Center, here are a few steps you can take to troubleshoot the issue:

Check Package Validity: Ensure that your app package meets all Microsoft Store policies. You can manually validate your app packages against the Microsoft Store policy before submitting. This can help identify any issues that may cause the validation to fail.
- Navigate to the Manage Packages page in Partner Center and run the validation checks for your app package.
Review Validation Results: After running the validation, check the results to see if there are any issues that need to be addressed. If there are any problems, fix them and attempt to upload the package again.
Retry Submission: If the validation checks pass but the upload is still stuck, consider removing the package and trying to upload it again after ensuring there are no errors.
Contact Support: If you continue to experience issues and cannot find support through the usual channels, consider reaching out to Microsoft support through their official support page or forums for additional assistance.
Check for System Status: Sometimes, the issue may be related to the Partner Center itself. Check if there are any known outages or maintenance activities that could be affecting the validation process.

Following these steps should help you resolve the issue with your app update submission.