No Access to Azure Account Repeat billing

If you are unable to access your Azure account due to issues with the authenticator app, you may need to reset your password or use an alternative method to regain access. Here are some steps you can take:

1. Reset Your Password: If you have security information set up, you can reset your password using your mobile device. Make sure to check if your global admin has enabled this feature.
2. Contact Support: If you are unable to reset your password or access your account, you can create a support request through the Azure portal. This will allow you to get assistance directly from Microsoft support.
3. Check Billing Accounts: If you are receiving bills for compute resources that should not be active, ensure that you are signed in with the correct email address that has permissions to view your billing account. You might have multiple email addresses or identities, and signing in with the wrong one could prevent you from seeing the correct billing information.
4. Switch Directory: If you have access to multiple tenants, make sure you are signed into the correct tenant where your billing account is associated. You can switch directories in the Azure portal by selecting your profile at the top right and choosing Switch directory.

If you continue to face issues, consider reaching out to the Azure support team for further assistance.

References:

• Troubleshoot viewing your billing account in the Azure portal
• Troubleshoot Azure subscription sign-in issues