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Constantly Being Logged Out

Waverly Chua 85 Reputation points
2025-12-12T04:34:00.2766667+00:00

Multiple users in my organization are being logged out of their work accounts on Microsoft services (Outlook, Teams, OneDrive, Office, etc.) very frequently when using the Microsoft browser application. They get logged out randomly, which disrupts productivity and impacts business operations. I am wondering if certain settings in the Admin Center were changed that could cause this issue. What are the possible settings that could cause this, and are there any recommended steps to resolve it?

Microsoft 365 and Office | Other
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  1. Q&A Assist
    2025-12-12T04:34:11.7466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Frequent logouts from Microsoft services like Outlook, Teams, OneDrive, and Office can be caused by several factors related to settings in the Microsoft 365 Admin Center. Here are some possible causes and recommended steps to resolve the issue:

    1. Idle Session Timeout: If the idle session timeout is configured, users may be logged out after a period of inactivity. This setting can be adjusted in the Admin Center under Org Settings > Security & Privacy > Idle session timeout. Ensure that the timeout duration is set appropriately for your organization's needs.
    2. Account Lockout Policies: If users' accounts are being locked out due to incorrect password attempts or other security settings, this can lead to frequent logouts. Review the account lockout threshold settings and ensure they are configured to allow for a reasonable number of failed attempts before locking the account.
    3. Authentication Issues: Problems with Kerberos authentication or other federation issues can also cause users to be repeatedly prompted for credentials or logged out. Ensure that the authentication methods configured in your AD FS (Active Directory Federation Services) are functioning correctly.
    4. Browser Settings: Sometimes, browser settings or extensions can interfere with session persistence. Ensure that users are not using settings that clear cookies or cache frequently, as this can lead to session loss.

    To troubleshoot, consider the following steps:

    • Check and adjust the idle session timeout settings in the Admin Center.
    • Review account lockout policies and ensure they are set to a reasonable threshold.
    • Verify that authentication methods are functioning correctly and that there are no issues with AD FS.
    • Encourage users to check their browser settings and ensure they are not inadvertently clearing session data.

    By addressing these areas, you should be able to reduce the frequency of logouts and improve user experience.

    References:

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  2. Kimberly Olaño 19,780 Reputation points Independent Advisor
    2025-12-12T05:16:37.3966667+00:00

    Thanks for sharing the details, Waverly! Entra Conditional Access “Persistent Browser Session” is disabled

    If your tenant or a recent policy update forces non-persistent sessions, users will be signed out every time the token refresh is blocked.

    Where to check: Entra ID → Protection → Conditional Access → Policies → look for:

    • Session → Persistent browser session (should be set to: Always persistent or Not configured)

    If set to Never persistent, users will get logged out frequently.

    See if this helps. If you need further assistance just let me know.

    Best regards,

    Kimberly

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