I paid for 100gb one drive but no access

If you are unable to access your OneDrive after paying for 100GB of storage, there are a few potential reasons and solutions you can consider:

1. Subscription Activation: Ensure that your Microsoft 365 subscription is active. If it has expired, you will need to reactivate it to regain access.
2. Account Issues: Sometimes, your OneDrive account may be frozen if you haven't accessed it in a while or if there are issues with your payment. Check if your account is frozen and follow the necessary steps to unfreeze it.
3. Storage Limit: Verify that you have indeed been allocated the 100GB of storage. You can check your OneDrive storage usage to confirm that you are within the limits.
4. Technical Issues: If everything seems fine with your subscription and account, there might be technical issues with the OneDrive sync app. Consider unlinking and relinking your OneDrive account or resetting the OneDrive app to resolve any configuration issues.

If you continue to experience issues, it may be helpful to contact Microsoft technical support for further assistance.

References:

• Error 0x8004def7 when signing in to OneDrive
• Error 'DNS_PROBE_FINISHED_NXDOMAIN' when accessing OneDrive or Sharepoint

Thanks for sharing the details, maria! Sometimes Microsoft’s system updates the billing record, but OneDrive’s backend still thinks you only have 5GB.

Force-refresh OneDrive’s quota from Microsoft servers

• Sign in here: https://onedrive.live.com
• Go directly to: https://onedrive.live.com/recovery
• If you see “Your OneDrive is over quota” or “Something went wrong with your storage”, click: Restore / Fix storage

This forces OneDrive to pull your correct paid storage from your billing account.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly