How can I add my 365 subscription to a new laptop

To add your Microsoft 365 subscription to your new laptop, follow these steps:

1. Sign in to your Microsoft Account: Open a web browser and go to the Microsoft 365 login page. Sign in using the account associated with your subscription.
2. Install Microsoft 365 Apps: Once logged in, navigate to the Office apps section. You should see an option to install the Office applications. Click on it to download the installer.
3. Run the Installer: After downloading, open the installer and follow the prompts to install Microsoft 365 on your new laptop.
4. Activate Microsoft 365: Once the installation is complete, open any Office app (like Word or Excel) and sign in with the same Microsoft account to activate your subscription.

If you are still being directed to buy a new subscription, ensure that you are signing in with the correct account that has the subscription associated with it. If the issue persists, you may need to contact Microsoft support for further assistance.

Hello Pam Sandhu, welcome to Microsft Q&A forum.

If your new laptop asks you to buy a Microsoft 365 subscription even though you already have one, these are the most common causes and their fixes:

1. Signed in with the wrong Microsoft account

Simply make sure you’re using the account linked to your subscription.

Additionally, confirm your subscription status is active at account.microsoft.com/services.

2. Pre-installed OEM trial interfering

Brand-new laptops often include an Office trial that can override your paid license.

• Use the official uninstall tool: https://aka.ms/diag_officeuninstall
• Repair Office via Settings > Apps > Microsoft 365 > Modify > Online Repair
• Restart the device
• Sign back in with your subscription account.

3. Hit the 5-device sign-in limit

• Remove old devices at account.microsoft.com/devices
• Sign out from unused devices
• Sign in again on your new laptop.

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