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Email Server down

Admin Asiahub 0 Reputation points
2025-12-12T02:23:00.7533333+00:00

Request a phone call from microsft and till the date no one call me back, email server already down 1 week time

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.
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  1. Jade-T 8,530 Reputation points Microsoft External Staff Moderator
    2025-12-12T06:46:31.6333333+00:00

    Hi @Admin Asiahub

    Thank you for posting your question in the Q&A Forum. 

    We completely understand how stressful it can be to have your email/server down for a week, and we appreciate your patience while waiting for a response from Microsoft.

    If you already have a support ticket open, the fastest way to move things forward is to follow up (bump) your existing ticket so the assigned agent is aware that action is needed.

    Alternatively, you can call the agent directly using the official Microsoft support phone numbers for your region: Customer service phone numbers – Microsoft Support

    We hope these steps help prioritize your case and get it resolved as quickly as possible.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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