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Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
If your personal Microsoft account has been hacked and you are unable to sign in due to changes made to your account, you can take the following steps:
- Use Microsoft Authenticator: Since you are still signed into your account on the Microsoft Authenticator app, you may be able to use it to recover your account. Look for options within the app that allow you to manage your account or recover it.
- Account Recovery: You can start the account recovery process by attempting to sign in to your account at login.microsoftonline.com. If you cannot sign in, select Recover your account. This will guide you through the identity verification process.
- Contact Support: If you continue to have trouble, you may need to contact Microsoft Support for further assistance. They can help you regain access to your account and secure it against future unauthorized access.
- Check for Compromised Account Symptoms: Be aware of common symptoms of a compromised account, such as suspicious activity or changes to your account settings. If you notice any of these, report them to Microsoft.
Taking these steps should help you regain access to your account and secure it from further issues.