i got my account hacked and they changed the email

jayden cooper 0 Reputation points
2025-12-12T00:47:08.6566667+00:00

the original email to the account ******@icloud.com, but they changed the email to ******@atorymail.com and i have no access to the account at all


Moved from: Microsoft Edge | Other | Windows 11

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Q&A Assist
    2025-12-12T00:47:18.0366667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your account has been hacked and the email address has been changed, it's important to take immediate action to regain access. Here are some steps you can follow:

    1. Contact Support: Since you no longer have access to the account, you should contact Microsoft support directly. If you are part of a company or organization, reach out to your IT department for assistance. If you are an individual user, you can find support through the Microsoft 365 admin support page.
    2. Identity Verification: Be prepared to verify your identity. Microsoft may require information to confirm that you are the rightful owner of the account.
    3. Reset Password: If you can verify your identity, you may be able to reset your password. This could help you regain access to your account if the email address associated with it can be restored.
    4. Check for Compromised Accounts: If you suspect that other accounts may have been compromised, check their security settings and change passwords as necessary.
    5. Enable Two-Step Verification: Once you regain access, consider enabling two-step verification for added security to prevent future unauthorized access.

    Following these steps can help you address the situation effectively.


    References:

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  2. Kayece Jan Mae Amizola 12,040 Reputation points Independent Advisor
    2025-12-12T01:25:02.7933333+00:00

    Hi,

    1. Please refer here to recover a hacked or compromised Microsoft account.
    2. If the above does not help, the best option now is to contact Microsoft Support for further help.
    • Go to the Microsoft Support Contact page.
    • In the “We’re here to help” box, type Microsoft 365, select “Get Help,” then choose “Contact Support.”
    • Sign in using your Microsoft account when prompted.
    • Choose “Microsoft 365 and Office” under Products & Services, select “Technical Support,” and confirm.
    • Select “Chat with a support agent in your web browser” to open the chat window.

    If you require further assistance, please don't hesitate to let me know.

    Stay Safe!

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