How can i personally Identify myself. to get my account back?

Adam Greenwade 0 Reputation points
2025-12-12T00:25:36.45+00:00

I recently updated windows and this could be the issue. but i went to play minecraft and my games won't load because i can't sign in. the account name is ******@msn.com. i've had it for almost 30 years. the retrieval email i no longer use and it seems like every thing i am trying isn't working. i can still use my pin to log into windows but i can't check my emails or even access anything related to my account. i don't know if it has been jeopardized but i can't find anyone to talk to in regards to this. this account is farely old and unused so the questions it asks/ recent emails sent. is non-existent. if i could talk to someone to show my id or other verification methods. i signed up with this email but they want me to pay money to talk to someone. maybe i'm not going to the right spot. can anyone help.


Moved from: Windows for home | Windows 11 | Accounts, profiles, and login

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Q&A Assist
    2025-12-12T00:25:52.3866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To recover your Microsoft account, you can try the following steps:

    1. Use the Microsoft Account Recovery Form: Go to the Microsoft Account Recovery page. This form will guide you through the process of recovering your account.
    2. Check for Alternative Recovery Options: If you have set up security information like a phone number or an alternate email address, you can use those to receive a verification code.
    3. Contact Support: If you are unable to recover your account using the above methods, you may need to contact Microsoft support directly. You can find the appropriate contact information for your region at Get support - Microsoft 365 admin.
    4. Provide Identification: If you manage to reach support, be prepared to provide identification or any other verification methods that might be required to prove your identity.
    5. Password Reset: If you remember your password but it’s not working, you can try resetting it using the instructions provided on the Microsoft support page.

    Since your account is quite old and you mentioned that the retrieval email is no longer in use, it may complicate the recovery process, but following these steps should help you regain access to your account.


    References:

    0 comments No comments

  2. Kayece Jan Mae Amizola 12,040 Reputation points Independent Advisor
    2025-12-12T01:00:30.7666667+00:00

    Hi,

    Please try selecting “Show more verification methods” on the verification page. You might have an alternate contact option available. If no other methods are listed, choose “I don’t have any of those.” This will begin the process of adding a new contact method.

    Please note that updating your contact information requires a 30-day waiting period. I know this can be frustrating. This waiting time is a key part of Microsoft's security measures. It helps protect your account in case someone tries to change your contact details without your permission. While I understand it may be inconvenient, it’s designed to keep your personal information safe.

    For more information on the policy, please refer here.

    If you do not have this option, you need to fill out the Recovery Form to help you recover your account.

    To successfully pass the validation process, it is important to provide as much accurate information as possible. The more precise your information, the higher your chances of passing validation. When answering the questions, use the details you provided when you created or last updated your account. It is also advisable to submit your account recovery request using the computer or device from which you last accessed the account.

    Additionally, including your purchase history and credit card details in the recovery form can increase your chances of recovering your account.

    If you require further assistance, please don't hesitate to let me know.

    Stay Safe!

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.