Media3 marketplace cpanel with billing via Microsoft issue for service that didnt work and was cancelled

Question

Media3 marketplace cpanel with billing via Microsoft issue for service that didnt work and was cancelled

Ellie O'Collins 0

I signed up for cpanel by Media3 which never worked on azure. I have 2 x invoices. Media3 cancelled and said would not be charged. However Microsoft still trying to get me to pay for 2 invoices for marketplace service that didnt work. I cannot get through to anyone in Microsoft billing. I have copies of correspondance with Media 3.

Bharath Y P 2,805 Reputation points Microsoft External Staff Moderator

2025-12-12T01:05:47.1433333+00:00
Hello Ellie O'Collins, It sounds like you're experience issue with the Media3 cPanel service and the related billing issues through Microsoft.

Check Your Invoices:

Log in to the Azure portal,

Go to Cost Management + Billing and review your invoices.

You can filter by type to specifically look for Azure Marketplace charges. This will help you identify if the charges are indeed related to the service in question.

Since you have correspondences from Media3 stating they cancelled the service and won't charge you, make sure you keep all these documents handy as they will be essential for disputing any charges.

If Media3 indeed canceled the service and you were charged after that, you might want to formally request a refund through Microsoft.

https://dori-uw-1.kuma-moon.com/en-us/marketplace/refund-policies

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on Refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on Refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps, if you still encounter any issue, please do let us know, thanks
Bharath Y P 2,805 Reputation points Microsoft External Staff Moderator

2025-12-12T22:42:16.6566667+00:00

Hello Ellie O'Collins, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. If the answer addressed your query, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks

2 answers

Your answer

Bharath Y P 2,805 Reputation points Microsoft External Staff Moderator

2025-12-12T22:42:16.6566667+00:00

Hello Ellie O'Collins, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. If the answer addressed your query, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks

Answer 1

If you are facing issues with invoices for a service that was cancelled and did not work, it is important to address this with Microsoft billing support. Since you have already contacted Media3 and they confirmed that you would not be charged, you should provide this correspondence to Microsoft to resolve the billing issue.

To get support from Microsoft regarding your billing concerns, you can open a support request through the Azure portal. Here’s how you can do it:

Go to the Help + Support page in the Azure portal.
Select New support request.
For Issue type, choose Billing.
For Problem type, select Marketplace.
Choose the appropriate Problem subtype that describes your issue.

This will allow you to communicate directly with Microsoft support regarding your invoices and the cancellation of the service. Make sure to include all relevant details and correspondence with Media3 to expedite the resolution process.

References:

Answer 2

Ellie O'Collins 0

Unable to create a new support request for billing with the options on Microsoft help. Wont let me!!

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Media3 marketplace cpanel with billing via Microsoft issue for service that didnt work and was cancelled

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