Problema authenticator

It sounds like you're experiencing issues with the Microsoft Authenticator app after changing your password. Here are some steps you can take to resolve this:

1. Remove and Re-add Your Account: Go to your account profile and sign in with your organizational account. Then, navigate to Additional Security Verification and remove the existing account from the Microsoft Authenticator app. After that, reconfigure the app by adding your account again.
2. Check for Notifications: If you're not receiving notifications, you can manually approve the MFA prompt by opening the Authenticator app and selecting Check for notifications.
3. Ensure MFA Registration: If you have been enabled for MFA but haven't registered your security information, you will need to do so. This is often required for accessing applications like Outlook and Teams.
4. Use Verification Codes: If notifications are not working, you can use verification codes as an alternative method for authentication.

If these steps do not resolve your issue, consider checking if there are any known issues related to your account or the Authenticator app itself.

References:

• Plan and troubleshoot UserPrincipalName changes in Microsoft Entra ID
• Frequently asked questions about Microsoft Entra multifactor authentication

Hello,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

1. Open your web browser and navigate to https://login.microsoftonline.com.
2. Sign in to your account.
3. You will be prompted to set up MFA again. Make sure to update your phone number during this process.

If your organization's IT administrator requires guidance, they can follow these steps:

1. Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
2. Navigate to Users > Active Users in the left-hand menu.
3. Select the relevant user.
4. On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
5. On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
6. In the pop-up box, check the first box and click Save.

This process will reset MFA for the user, allowing them to set it up again.