Share via

Can No Longer Print

George Cordero 0 Reputation points
2025-12-11T23:56:29.9666667+00:00

I can no longer print after yesterday's Microsoft update. Is there a solution or a number I can call to fix issue?

Microsoft 365 and Office | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Manoel Barros 16,675 Reputation points Independent Advisor
    2025-12-12T00:36:53.28+00:00

    Hi! Veja se o serviço de spool está ativado.

    1. Type "Command Prompt" in the Search Bar > Right-click on the app > Select ''Run as administrator''.
    2. Type the commands below:

    sc query spooler

    1. Check the STATE to see if the service is RUNNING. Let me know if it's STOPPED.

    Delete the temporary print files. Press Windows + R > Type %windir%\System32\spool\PRINTERS > Delete all files in the PRINTERS folder.

    Other steps that may help:

    • Unplug your printer from power > Wait 1 minute > Plug it back in.
    • If it is connected via a USB cable, disconnect the USB cable from the printer > Wait 1 minute > Plug it back in.
    • If it is connected via network or Wi-Fi, restart your internet modem.

    If the problem persists, please send me the printer model and manufacturer.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.