My email was Hacked!!

If your email account has been hacked and the recovery information has been changed, you should take immediate action to secure your account. Here are steps you can follow:

1. Disable the Compromised Account: If you have access to your account, disable it immediately to prevent further unauthorized access. If not, proceed to the next step.
2. Reset Your Password: Use the password reset option on the email service's login page. You may need to provide information to verify your identity.
   • If you can access your account settings, go to Profile > My Settings and click Change Password.
   • If you cannot access your account, use the Forgot your password? link to initiate a password reset.
3. Recover Your Recovery Information: If the hacker changed your recovery information, look for options to recover it. This might involve answering security questions or verifying your identity through another method.
4. Contact Support: If you are unable to regain access, contact your email provider's customer support for assistance. They may have specific procedures in place for recovering hacked accounts.
5. Enable Two-Factor Authentication (2FA): Once you regain access, enable 2FA to add an extra layer of security to your account.
6. Monitor Your Account: Keep an eye on your account for any suspicious activity and consider changing passwords for other accounts if you used the same password.

Taking these steps can help you regain control of your email account and secure it against future attacks.

Hi, good day!

I recognize that this is a challenging situation, and I want to give you good news, but the truth is that it can be difficult to get your account back, and it could be lost forever if the hacker changes your email address and other details. I suggest your check the Sign-in helper tool in the support article below on How to recover a hacked or compromised Microsoft account.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

You can use the website to get detailed instructions on how to recover a compromised account, and as a last option, you can contact Microsoft support.