Dear @Art Davalos,
Thank you for reaching out to Microsoft Q&A forum. We are happy to assist.
Upon reviewing the invoice, I have sent you the details of the subscription you purchased via private message to ensure the protection of your personal information. Please check your private message for further details.
Here's how you can access your private messages:
- Go to a question you asked that has a private message.
- Open private messages modal – by clicking link in blue banner or private messages button.
- Private messages modal opens
- Enter reply into rich-text editor.
- Click "Send" button
Please note that forum moderators do not have the authority to approve or decline refund requests. Refund determinations are made exclusively by the billing team, as they have the necessary access to verify whether a subscription has remained completely unused. Their assessment will determine whether a refund can be issued.
To proceed with a refund request, kindly follow the instructions below:

- In the search bar, type “Refund” > Enter > scroll down, and click on Contact support.

- Choose your preferred contact method, fill in the required details, and then click Contact Me to submit your request.

I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.