my account is blocked and 2step verification also not working

If your account is blocked and you are unable to use two-step verification, you can try the following steps:

1. Self-Service Password Reset: If your organization has enabled it, you can go to the Password reset portal to initiate a password reset. This may help unblock your account if the self-service option is available.
2. Contact IT Administrator: If self-service password reset is not enabled, you will need to reach out to your IT administrator for assistance. They can check if your account is blocked and help you unblock it.
3. Check for Risk Blocks: If you are attempting to sign in as a guest and see a message indicating that your account is blocked due to suspicious activity, you may need to follow the same steps to reset your password or contact your administrator.
4. Review Verification Methods: If you are facing issues with two-step verification, ensure that your registered phone numbers are correct and that you are not hitting any limits on verification attempts. You can also try using different verification methods, such as the Microsoft Authenticator app.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

References:

• Microsoft Entra ID Protection for B2B Users
• Troubleshoot sign-in issues and account access problems
• Authentication methods in Microsoft Entra ID - Voice call

Hi,

If two-factor authentication (2FA) is enabled, the account recovery form cannot be used. First, I suggest letting the block expire by not trying to log in to your account for more than 24 hours. After that, try logging in as usual.

If you are still unable to log in, are you able to access your second verification method? If so, please try resetting your password by sending the code to your second verification method.

https://support.microsoft.com/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

If you’re unable to verify your identity using your recovery phone number or email address, I suggest completing the account reinstatement form.

https://www.microsoft.com/concern/AccountReinstatement

Note: This is different from the account recovery form.

Microsoft Team will review the information provided. If they determine that you are the rightful owner, they will reinstate your account. Please note that they typically respond within 48 to 72 hours. Be sure to check your junk and spam folders for their response.