How to enable number matching (pick from 3 numbers) in Microsoft Authenticator

To enable number matching in Microsoft Authenticator, ensure that you are using the latest version of the app. Number matching is a feature that allows users to respond to a push notification by selecting a number from a set of options instead of entering a code. Here are some steps you can take to troubleshoot your issue:

1. Check for Updates: Make sure your Microsoft Authenticator app is updated to the latest version available in your app store.
2. Notification Permissions: Since you've already checked the app's notification permissions, ensure that notifications are enabled for the Authenticator app in your device settings.
3. Default Authentication Method: Verify that your account is set to use Authenticator push notifications as the default authentication method. If another method is set as default, you may not receive the number matching prompts.
4. Re-add Account: If the issue persists, consider removing and re-adding your account in the Authenticator app. This may help reset the connection and enable notifications.
5. Check MFA Settings: Ensure that number matching is enabled for your account in the Microsoft security settings. This is typically managed by your organization's IT admin if you are using a work or school account.

If you are still facing issues after trying these steps, you may need to contact Microsoft support for further assistance.

References:

• How number matching works in MFA push notifications for Authenticator - Authentication methods policy