Hacker Activated Dual Authentication, what now?

If you are locked out of your Outlook account due to a hacker activating dual authentication with their phone number, and the recovery form is being ignored, you have a few options:

1. Contact Microsoft Support: Since the recovery form is not being processed, reaching out directly to Microsoft Support may provide you with additional options. You can explain your situation and seek assistance in recovering your account.
2. Use Security Information: If you have set up security information (like an alternate email or security questions), you might be able to use those to regain access to your account. Check if you can reset your password using any security information you provided during account setup.
3. Check for Account Recovery Options: Sometimes, there are additional recovery options available through the Microsoft account recovery page. Ensure you explore all available recovery methods.
4. Monitor for Updates: Keep an eye on any communication from Microsoft regarding your recovery request. Sometimes, it may take time for them to respond, especially if there are many requests.
5. Prevent Future Issues: Once you regain access, consider enabling additional security measures, such as using an authenticator app instead of SMS for dual authentication, to prevent similar issues in the future.

If none of these options work, you may need to escalate the issue with Microsoft Support for further assistance.

Sorry to hear about the problems you have with your account. Please fill out this form https://aka.ms/recovermyaccount

This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response within 4 hours. The team on the other end will help work through this situation.