why can't i add an account to outlook classic

If you're unable to add an account to Outlook Classic and are receiving messages that it cannot connect to the incoming server, there are a few potential solutions you can try:

1. Check Account Settings: Ensure that you are entering the correct incoming server settings. This includes the server name, port number, and security settings. If you're unsure, contact your email service provider for the correct details.
2. Create a New Outlook Profile: Sometimes, issues with the current profile can cause connection problems. You can create a new profile by following these steps:
   • Exit Outlook.
   • Open Control Panel and select Mail.
   • Click on Show Profiles and then Add to create a new profile.
   • Follow the prompts to set up your email account in the new profile.
3. Repair Outlook: If the issue persists, consider repairing your Outlook installation. This can be done through the Control Panel under Programs and Features. Select Microsoft Office and choose the repair option.
4. Check for Updates: Ensure that your Outlook and Office applications are up to date. Sometimes, updates can resolve connectivity issues.
5. Firewall/Antivirus Settings: Check if your firewall or antivirus software is blocking Outlook from accessing the internet. You may need to add an exception for Outlook.

If these steps do not resolve the issue, you may need to consult additional troubleshooting resources or your email provider for further assistance.

Hi,

Thank you for posting, I am here to help.

These steps are the same whether you're adding your first email account or additional email accounts to classic Outlook for Windows.

Click File then Enter your email address and click Connect. If prompted, enter your password again, then select OK > Finish to start using your email account in classic Outlook for Windows.

For more details you can check this article:

Add an email account to Outlook for Windows

https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-for-windows-6e27792a-9267-4aa4-8bb6-c84ef146101b#picktab=classic_outlook

looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher