how should we fixed a blocked account wen we are in a Sanctioned country/

Taha Ms 0 Reputation points
2025-12-11T20:48:42.55+00:00

what should we do after our account get locked and we coudnt unlock it and also we are in a country that our phone number dosent support what should i do?

Microsoft Security | Microsoft Purview
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  1. Q&A Assist
    2025-12-11T20:48:54.07+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your account is blocked and you are in a sanctioned country where your phone number is not supported, your options may be limited. Here are some steps you can take:

    1. Contact Support: If you are unable to unlock your account through standard methods, reach out to Microsoft Support for assistance. They may have specific protocols for users in sanctioned countries.
    2. Use Alternative Verification Methods: If your phone number is not supported, check if there are alternative methods for account recovery available, such as email verification or using an authenticator app, if enabled.
    3. Involve Your IT Administrator: If you are part of an organization, contact your IT administrator for help. They may have the ability to assist you in unblocking your account or provide alternative solutions.
    4. Review Account Recovery Options: Look into any account recovery options that may be available through the Microsoft account recovery page or related support articles.
    5. Documentation: Be prepared to provide any necessary documentation or information to verify your identity when contacting support.

    If these steps do not resolve the issue, it may be necessary to wait for further guidance from Microsoft regarding account access from sanctioned countries.


    References:

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