Outlook 365 stopped updating inbox

If one Outlook 365 account has stopped receiving emails while another account on the same laptop is functioning correctly, there are several troubleshooting steps you can take:

1. Check for Service Issues: Sometimes, the issue may be related to service disruptions. You can check the Microsoft 365 Service health status to see if there are any known issues affecting email delivery.
2. Run Windows Update: Ensure that your Outlook client and Windows operating system are up to date. Running Windows Update can help resolve issues related to outdated software.
3. Run a Microsoft 365 Diagnostic: Use the Microsoft 365 diagnostic tool to perform automated checks that can identify and fix connectivity issues.
4. Re-create the Outlook Profile: If the above steps do not resolve the issue, consider re-creating the Outlook profile for the account that is not receiving emails. This can help fix any corruption in the profile that may be causing the problem.
5. Check Account Settings: Ensure that the account settings for the non-working account are correct, including server settings and authentication methods.

By following these steps, you should be able to identify and potentially resolve the issue with the Outlook 365 account that has stopped receiving emails.

Hello,

It sounds like it's having sync issues, try removing the account and readding it to refresh the cache.

Hope this helps,

JC