Fingerprint Reader no longer Working Correctly after Update to W11 24H2

If Windows Hello is not recognizing your fingerprint scanner or camera after the update to Windows 11, version 24H2, there are a few troubleshooting steps you can take:

1. Check Device Compatibility: Ensure that your fingerprint reader or camera is compatible with Enhanced Sign-in Security (ESS). You can check this by going to Device Manager and looking under Biometric devices for your fingerprint sensor or Cameras for your camera.
   • For fingerprint sensors, right-click on the device, select Properties, then go to the Details tab and check the Device instance path. You can verify its compatibility in the registry under HKLM\SYSTEM\CurrentControlSet\Enum\[DeviceInstancePath]\Device Parameters\WinBio\Configurations.
   • For cameras, check the properties for the presence of the CM_DEVCAP_SECUREDEVICE capability.
2. Restart Biometric Services: You can try restarting the biometric service. Remove any existing PIN from the system, open a command prompt as an administrator, and enter the command net stop wbiosrvc && net start wbiosrvc.
3. Reinstall Drivers: In Device Manager, uninstall the driver for the fingerprint reader or camera, then restart your device. Windows should automatically reinstall the driver upon reboot.
4. Check for Windows Updates: Sometimes, additional updates may be released to address issues with new versions. Ensure that your system is fully updated.
5. File Feedback: If the issue persists, consider filing a feedback item using the Feedback Hub to report the problem.

These steps should help you troubleshoot the issue with your fingerprint scanner or camera not being recognized after the update.

References:

• Windows Hello Enhanced Sign-in Security
• Resolved issues in Windows 11, version 24H2

Hi Dan,

Thanks for reaching out. I understand how frustrating it can be when Windows Hello stops recognizing your fingerprint reader or camera after an update. This issue often happens after major updates like 24H2 because of changes in security requirements and driver compatibility.

First, restart the Windows Biometric Service by running this in an elevated Command Prompt:
net stop wbiosrvc && net start wbiosrvc

Second, reinstall or roll back your fingerprint and camera drivers in Device Manager, then restart your PC. This often resolves compatibility issues introduced by updates.

Third, check Enhanced Sign-In Security (ESS). If your device doesn’t meet ESS requirements, temporarily disable it under Settings → Accounts → Sign-in options → Additional settings, or adjust the registry key SupportPeripheralsWithEnhancedSignInSecurity.

Last, remove and re-enroll your fingerprints and make sure your firmware and chipset drivers are up to date from your manufacturer’s site. These steps usually restore Windows Hello functionality.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,

Carlo