The BitLocker recovery key is linked to the Microsoft account used on the system. You can try to access it here:
https://account.microsoft.com/devices/recoverykey
This article provides detailed information on how to find the key: https://support.microsoft.com/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6
Unfortunately, if the recovery key is not available, it won’t be possible to access the system because of BitLocker encryption. In this case, the only option is to format the hard drive and reinstall Windows.