Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Authenticator app no longer connected with log in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 91%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
TAPP, Sophie (BARTS HEALTH NHS TRUST)
0
Reputation points
hi there,
I add previously connected my authenticator app to log into an important account on a website, however it seems to have disconnected from this and I now cannot log in. When I go to log in on the website, it asks for a 2 factor authentication with code from my authenticator app, however this then doesn't appear on my app.
I have tried sorting this out via the website help but they have recommended contacting Microsoft to fix it from the app end.
Please help! I really need to log into it.
Microsoft Security | Microsoft Authenticator
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 28.000000000000004%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jessica Clarke 0 Reputation points2025-12-11T19:00:53.6033333+00:00 Did you find an answer to this? The same thing happened to me!
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TAPP, Sophie (BARTS HEALTH NHS TRUST) 0 Reputation points
2025-12-11T22:27:09.36+00:00 No, no one’s gotten back to me yet
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BryceSor 4,615 Reputation points Volunteer Moderator2025-12-12T03:42:46.2466667+00:00 hi TAPP, Sophie,
Are you using Android or iPhone?
Does the important web site show in your Authenticator app? or does the web site send a code to your phone? in then you enter that code on your web site.
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TAPP, Sophie (BARTS HEALTH NHS TRUST) 0 Reputation points
2025-12-12T06:03:12.5+00:00 I’m using an iPhone. When I try to login it asks for a code from my app. The site doesn’t appear on my Authenticator app at the moment.
I’ve attached what I get asked after putting in my initial login details.
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