Cannot enable the default option for Teams meeting

Hi @Chris,  

Welcome to the Microsoft Q&A forum.   

Thank you for contacting us regarding the issue with adding online meeting links in Outlook. I truly appreciate your detailed explanation and the steps you’ve already taken to troubleshoot. I'm very sorry for the inconvenience this has caused. 

To clarify, Outlook can enable the “Add online meeting to all meetings” option only when it detects at least one linked online meeting provider typically Microsoft Teams and this depends on three factors: an active Microsoft Teams and Exchange Online license, Teams policies allowing Outlook integration, and the Teams-Outlook add-in. 

When Outlook or your mailbox cannot detect a provider, the checkbox remains disabled, and on Mac you’ll see the message “No available online meeting providers.” 

You can review Microsoft’s official guide here: Make every meeting online. 

Your other accounts (school and Hotmail) still work because they likely have valid providers (e.g., Teams or Zoom add-ins) or belong to different tenants unaffected by the current policy or update. For your work account, the provider appears to be missing, which is why only this mailbox is impacted. 

Given this situation, here are my recommendations, which I hope will be helpful to you:  

Step 1 - Quick checks you can try 

Before escalating to IT, please try these quick steps: 

• Ensure you are signed into the correct work account and that Microsoft Teams is installed and updated. 
• Create a meeting directly in Teams Web/App with your work account and check if a “Join” link appears. 
• In Outlook Web, go to Settings ▸ Calendar ▸ Events and invitations and try enabling “Add online meeting to all meetings.” 
• 

If these steps do not resolve the issue, please proceed with the IT checks below. 

Step 2 - IT/Admin checks 

Please ask your IT team to verify the following: 

1/ Verify license and service plans 

Ensure your account has both Microsoft Teams and Exchange Online enabled. Sometimes service plans are disabled even if the license is assigned. 

2/ Check Teams meeting policy 

In Teams Admin Center → Meetings → Meeting policies: 

• Click Global (Org-wide default) or the policy assigned to the user. 
• Inside the policy details, go to Meeting scheduling sections. 
• Look for: 
  • Private meeting scheduling = On 
  • Outlook add-in = On 

3/ Review mailbox settings 

In Exchange Online PowerShell, verify: 

Get-MailboxCalendarConfiguration -Identity [******@domain.com] 
Ensure: 

• OnlineMeetingsByDefaultEnabled = True 
• DefaultOnlineMeetingProvider = TeamsForBusiness 

For further details, please refer to this article: Set-MailboxCalendarConfiguration.

4/ Contact Microsoft Support   

If the issue persists even after these steps, it may stem from a deeper system-level cause. In this case, I recommend contacting your organization's IT administrator, who can submit a support request to Microsoft through the Microsoft 365 Admin Center. They’ll be able to access system-level information to investigate the issue thoroughly and provide assistance. At the very least, they can offer the most effective workaround to ensure your experience remains smooth and secure.      

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.      

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, feel free to share them in the comments on this post so I can continue to assist you.  

I look forward to hearing your thoughts on this.  
   

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