Received an additional Azure invoice with G1********* number

It seems that the additional invoice you received with the G1********* number may be associated with a different subscription or billing profile than the ones you typically manage. This can happen if the invoice is for services that are not linked to your usual Azure account or if it pertains to a different type of transaction.

To investigate this further, you can try the following steps:

1. Check for Multiple Tenants: Ensure that you are looking at the correct tenant in the Azure portal. Sometimes invoices might be associated with a different directory. You can switch directories by selecting "Switch directory" in the Azure portal.
2. Search for the Invoice: Use the Azure portal search bar to look for the invoice number (G1*********) and see if it appears under a different billing profile.
3. Review All Transactions: In the Cost Management + Billing section, select "All transactions" to see if the invoice is listed there. This section will show you all billed transactions, including any that might not be immediately visible in your usual billing overview.
4. Contact Support: If you are unable to create a support ticket through the Azure portal, consider reaching out through other support channels or forums where Azure support can assist you directly.

If the invoice is indeed valid but not matching your expectations, it may be necessary to clarify with Azure support directly to understand the charges associated with that invoice.

References:

• Troubleshoot issues while trying to view invoice in the Azure portal
• Review invoiced transactions in the Azure portal

Hi,

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

If you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP