Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
How to renable a disabled azure tenant
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Shawn Taylor
0
Reputation points
I had previously signed up for the azure pay as you go tenant. It was subsequently deleted due to inactivity. When I try to login I get the below error message.
How do I reactivate my tenant?
Sign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 93d47b58-cc07-4114-94bc-d4711b3d1b00 Correlation ID: 9f9d4443-7d25-4944-bb35-c15b49f98873 Timestamp: 2025-12-11 15:52:19Z
Azure App Service
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Shawn Taylor 0 Reputation points
2025-12-11T16:04:33.5433333+00:00 Also - I have tried to call into support and that never lets me get to a person
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Shubham Sharma 3,830 Reputation points Microsoft External Staff Moderator2025-12-11T16:10:08.5133333+00:00 Hello Shawn Taylor
Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
- Tenant ID
- Email Address
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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