Cannot get mail for 3 weeks help

Question

Cannot get mail for 3 weeks help

JoAnn MacCready 5

Cannot get email or reset password since November 25 please help

Arthur Monte 0 Reputation points

2025-12-11T15:24:19.7633333+00:00

I've also been stuck out of my account for weeks, the system that delivers the code to reset the password is seemly "out-of-order" (see image). The "locked due to too many failed sign-in attempts" appeared in my first sign-in attempt, using what I assume is my correct password.

1 answer

Your answer

Arthur Monte 0 Reputation points

2025-12-11T15:24:19.7633333+00:00

I've also been stuck out of my account for weeks, the system that delivers the code to reset the password is seemly "out-of-order" (see image). The "locked due to too many failed sign-in attempts" appeared in my first sign-in attempt, using what I assume is my correct password.

Answer 1

Hi JoAnn, I understand how inconvenient this has been. From what you described, it sounds like the account might be locked due to too many failed sign-in attempts or missing verification details, which often happens when password resets aren’t completed. Let’s start with the basics: try signing in at outlook.office.com or account.live.com depending on whether it’s a work or personal account. If you can’t get in, use the password reset link and make sure you have access to your recovery email or phone. If those options don’t work, you may need to fill out the account recovery form or contact your admin if it’s a work account. Can you tell me if this is a Microsoft 365 work account or a personal Outlook account, and what error message you see when you try to sign in?

Share via

Cannot get mail for 3 weeks help

1 answer

Your answer