Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Azure wants 6 digits code but Authenticator generates 8 digits
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Ranjith A
0
Reputation points
Hi, I have been accessing the Azure Admin Portal using my personal Microsoft account with password authentication. However, starting today, the portal is asking me to “Enter code” for MFA. I installed the Microsoft Authenticator app, but it generates an 8-digit code, while Azure is expecting a 6-digit code.
Because of this mismatch, I am completely locked out of portal.azure.com.
I attempted to open a support case, but all the links redirect me back to the Azure sign-in page, which I cannot access.
I can still sign in to other Microsoft services (e.g., M365, Outlook) without any issues — only Azure is blocking access.
Could someone advise how I can recover access or how to contact Support for an MFA reset or unlock? Thank you.
Microsoft Security | Microsoft Authenticator
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Rukmini 10,505 Reputation points Microsoft External Staff Moderator2025-12-11T19:23:35.27+00:00 Hello Ranjith A,
If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.
To register with your work or school account, please visit
aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Country
- TimeZone
Please send me the detail via private message.
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