Failing to receive marketing emails from a specific contact to my hotmail account

If you are not receiving marketing emails from a specific contact while still receiving other types of emails, it is possible that these marketing emails are being filtered into your spam or junk folder. Here are some steps you can take to troubleshoot the issue:

1. Check your Junk or Spam folder: Sometimes, legitimate emails can be mistakenly marked as spam. Make sure to check these folders to see if the marketing emails are there.
2. Add the sender to your Safe Senders list: If you find that the emails are landing in your spam folder, you can add the sender's email address to your Safe Senders list to prevent this from happening in the future. You can find instructions on how to do this in the Microsoft support documentation.
3. Contact your email provider: If the emails are not in your spam folder, you may need to reach out to your email provider for further assistance. They can check if there are any filters or blocks that might be affecting the delivery of these emails.
4. Verify your email preferences with the sender: Ensure that your email preferences with the club are correctly set to receive marketing emails. Sometimes, there may be a misunderstanding in the settings on their end.

By following these steps, you should be able to identify the issue and hopefully resolve it so that you can start receiving the marketing emails you expect.

References:

• Email notifications from sharing events aren't delivered to recipients

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Can you check if the emails might be landing in the "Other" tab instead of "Focused," or if they’re hidden in another folder? Can you also test searching?

In the meantime, I recommend checking out this Microsoft support article:

• "Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642 Please scroll down and take a look at the sections titled "Can’t receive mail in Outlook.com". It walks you through some helpful steps that usually resolve this kind of issue.
• Check your mailbox settings to confirm nothing is filtering or blocking those emails.
• Make sure your Focused Inbox is turned off, so all messages show in one place. https://support.microsoft.com/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978
• Try adding their email addresses to your Safe Senders list to make sure Outlook doesn’t block or redirect them. https://support.microsoft.com/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.