Share via

Why does my Surface Hub 2S (Windows 11 IoT 24H2) fail to reconnect to Wi-Fi after standby or screen-off cycles?

Soraia Marques 0 Reputation points
2025-12-11T11:30:59.9266667+00:00

Hello,

I am reaching out to the community regarding a Surface Hub 2S 50" experiencing a recurring Wi-Fi issue after standby or screen-off cycles.

 

Device information

  • Model: Surface Hub 2S 50"
  • Operating system: Windows 11 IoT Enterprise with Microsoft Teams Rooms on Windows – Version 24H2
  • Windows build: 26100.7171
  • Microsoft Teams Rooms app version: 5.4.210.0

 

Firmware

  • System UEFI: 715.1782.768
  • SAM Controller: 4.14.139
  • Intel Management Engine: 11.8.98.4781

 

Network

  • Connection type: Wi-Fi
  • Network adapter shown in Device Manager: Intel Wireless-AC 9260 160MHz
  • Driver version: 23.110.0.5

 

Power settings

  • Sleep: Never
  • Screen off: configured

 

Issue description

The device always boots into the Skype / Teams Rooms profile as expected. After entering standby, screen-off or other low-power states, Wi-Fi connectivity is lost and does not reconnect automatically when the system wakes up. Manual intervention is required to restore connectivity, either by disabling and re-enabling Wi-Fi or rebooting the device.

This behavior is consistently reproducible and occurs regardless of the configured sleep or screen-off settings.

 

Actions already taken

  • Power and sleep settings verified.
  • Windows Updates installed, including optional updates.
  • Device rebooted after updates.
  • System version confirmed as Windows 11 IoT MTR-W 24H2.

 

Request for help

Has anyone experienced a similar issue on a Surface Hub 2S running Windows 11 IoT / Teams Rooms 24H2 where Wi-Fi does not reconnect after standby or screen-off cycles?

Any confirmed fixes, workarounds or official guidance would be greatly appreciated.

 

Kind regards,

Soraia

Surface | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-12-11T11:31:18.4533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The issue you are experiencing with your Surface Hub 2S failing to reconnect to Wi-Fi after standby or screen-off cycles may be related to power management settings of the Wi-Fi adapter or the behavior of the modern standby feature in Windows 11 IoT.

    Here are some troubleshooting steps and considerations:

    1. Wi-Fi Power Management: Ensure that the Wi-Fi adapter's power management settings are configured to allow it to wake up and reconnect automatically. You can check this in the Device Manager:
      • Open Device Manager.
      • Expand Network adapters.
      • Right-click on your Wi-Fi adapter (Intel Wireless-AC 9260) and select Properties.
      • Go to the Power Management tab and ensure that "Allow the computer to turn off this device to save power" is unchecked.
    2. Modern Standby Behavior: Windows 11 IoT supports modern standby, which allows devices to maintain network connectivity while in a low-power state. If the Wi-Fi connection is lost during standby, it may be due to the device not properly transitioning to the low-power state. You might want to verify if the device firmware is up to date and if there are any known issues with the current version.
    3. Driver Updates: Ensure that the Wi-Fi driver is the latest version. Sometimes, updating to the latest driver can resolve connectivity issues.
    4. Network Settings: Check if there are any specific network settings or configurations that might be causing the issue. For example, adjusting roaming aggressiveness or ensuring that the device is not set to connect only to a specific band (2.4 GHz or 5 GHz) can help.
    5. Environmental Factors: Consider the environment where the Surface Hub is located. Interference from other devices or physical obstructions can affect connectivity. Ensure that the device is in an area with good Wi-Fi coverage.

    If these steps do not resolve the issue, you may want to consult with Microsoft support for more tailored assistance regarding your specific setup and firmware version.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.