How can I regain access to the Microsoft Authenticator?

Question

How can I regain access to the Microsoft Authenticator?

Elisabeth Sacco 0

I am a Microsoft 366 customer with a standard business account. I’m the account admin. I recently got a new iPhone and did not set up the Microsoft Authenticator properly before wiping the old phone. I am now locked out of my account with no way off regaining access. I called the 1800 Number and logged an incident. [Moderator note: personal info removed]

they said someone would call Me back within 24 hours. That time has lapsed and no one has called. Please help.

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Answer 1

Hi @Elisabeth Sacco,

Thank you for posting your question in the Microsoft Q&A forum. To protect your privacy, I’ve removed the ticket number from the public post and sent it to you via a private message. You can access private messages by clicking the banner that appears at the top of the page, as shown in the image below.

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As a forum moderator, I work independently from the Data Protection team that handles these cases, so I’m unable to intervene directly in their process. However, I’ve submitted a request to check the status of your case based on the ID you provided, and I’ve shared the updates with you through the private message, so please make sure to check it.

Thank you for your patience!

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How can I regain access to the Microsoft Authenticator?

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