No access to admin account and email already cut off

Hi @CVPro,  

Thank you for posting your question in the Microsoft Q&A forum.   

From what you’ve described, it sounds like your ex-husband may have been the original Global Administrator for the subscription. This means you currently don’t have the necessary permissions to manage billing or update payment details because your role is likely an end user. Only users with admin roles can make changes to credit card information or subscription settings.  

I completely understand this situation can feel a bit complicated, but if your ex-husband was the subscription owner and admin, the most direct solution would be to contact him so he can either update the payment details for you or assign admin rights to your account. That way, you’ll have full control to manage billing going forward. 

Please understand that as a forum moderator, I don’t have any ability to access accounts, reset permissions, or modify billing information. My goal here is to clarify the situation and suggest possible options you can consider. 

Thank you for your patience. If you have any additional questions or need further clarification, please feel free to reply under this post, I’ll do my best to assist you within my scope. 

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If you do not have access to the admin account and the email associated with it has been cut off, you will need to regain access to the admin account to update your payment details. Here are some steps you can take:

1. Contact Microsoft Support: Since you are unable to log in and suspect that your ex-husband was the admin user, contacting Microsoft support is essential. They can help you verify your identity and potentially reset the admin account access.
2. Provide Necessary Information: Be prepared to provide any information that can help verify your identity, such as billing information or any other details related to the account.
3. Check for Alternative Admin Accounts: If there are other users in your organization who might have admin rights, you could ask them to assist you in regaining access.
4. Review Account Recovery Options: If you have access to any recovery options set up for the account, such as security questions or alternative email addresses, try those as well.

Regaining access to the admin account is crucial for updating your credit card details, as you will not be able to do so without the necessary permissions.

References:

• Manage payment methods for Microsoft business accounts

How do I contact Microsoft support ?

How do I contact Microsoft support