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Can't refund the invoice

Pik 20 Reputation points
2025-12-11T09:32:33.72+00:00

Hi I'm trying to refund my invoice. But it shows an error:
"There are no invoices eligible for an expedited refund. Contact Support"

Issue Details

  • Service Impacted: Azure Notification Hub
  • Reason for Charges: Zone Redundancy was briefly enabled in the configuration. This was unintentional and resulted from a temporary oversight in our Bicep deployment script (Zone Redundancy was not explicitly disabled - by default is enabled).
  • Duration of Unexpected Service: The service was active with Zone Redundancy for a very short period before the configuration was corrected and Zone Redundancy was disabled.
  • Impact: This brief enablement generated unexpected and unnecessary costs that we seek to have refunded, as the feature was not required or utilized for production purposes.
  • Current Status: The Bicep template has been updated, and the Notification Hub is now correctly deployed without Zone Redundancy, resolving the issue.
Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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Answer accepted by question author
  1. TP 145.5K Reputation points Volunteer Moderator
    2025-12-11T09:36:31.54+00:00

    Hi,

    I recommend you create a new billing support request so that you can speak to billing engineer and ask for refund. Billing support is free.

    Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

    I you have issues creating ticket please let me know in a comment.

    1. Navigate to this link to start the process:

    https://portal.azure.com/#create/Microsoft.Support

    2. Enter billing in the box and click Go

    User's image

    3. Select Billing and click Next

    User's image

    4. Select your subscription from the dropdown and click Next

    5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

    User's image

    6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

    User's image

    7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

    azure support request Return to support request

    8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

    User's image

    You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

    You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

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  1. Q&A Assist
    2025-12-11T09:32:46.1966667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To address the issue of not being able to refund your invoice for the Azure Notification Hub due to the error message stating that there are no invoices eligible for an expedited refund, you should consider the following steps:

    1. Contact Support: Since the error message suggests contacting support, it is advisable to reach out to Microsoft Azure support for assistance with your specific situation. They can provide guidance on whether the charges can be refunded based on the circumstances you described.
    2. Provide Detailed Information: When you contact support, make sure to provide all relevant details, including the service impacted, the reason for the charges, the duration of the unexpected service, and the corrective actions you've taken. This will help them understand your case better.
    3. Review Refund Policies: Familiarize yourself with the refund policies for Azure services, as certain charges may not be eligible for refunds depending on the circumstances.

    Since your issue involves a specific service and the context of Azure, support will be the best avenue to resolve this matter effectively.

    References:

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