Hello shelly kapoor,
Thank you for reaching out to the Microsoft Q&A forum.
Here are some troubleshooting steps and suggestions that may help resolve the issue:
- Configuration Compatibility: First, ensure that the settings in your config_fixed.json file align with the requirements listed in the Azure Site Recovery support matrix. If any parameters are outside the supported configurations, it could trigger this error.
- Check JSON Formatting: Even though you've mentioned you've verified the JSON format, it's a good idea to double-check for any syntax errors or missing fields that could be causing the UnifiedAgentConfigurator to reject the file. Online JSON validators can help ensure it's correctly formatted.
- Validate Path and Permissions: Make sure that the path to config_fixed.json is correct, and the account running the configuration has sufficient permissions to read the file. This includes checking for any hidden characters in the file path that might be causing issues.
- Agent Installation: Ensure that the ASR Mobility Agent is properly installed on the source machine. You can check the installation status in the Azure portal or by querying the services on the machine.
- Consult the Log Files: You may find additional diagnostic information in the log files located at %ProgramData%\ASRSetupLogs\ASRUnifiedAgentConfigurator.log. This file can provide specific insights on why the source config file was not accepted.
- Try Regenerating the Config File: If you suspect that there might be an issue with the existing config file, consider regenerating it following the steps in the ASR setup guidelines.
- Network Connectivity: Ensure that there are no network connectivity issues between the source machine and the ASR service.
If these steps don’t resolve the issue, you may need to provide more context for further troubleshooting. Here are a few follow-up questions that could help clarify the situation:
- What version of the ASR Mobility Agent are you using?
- What operating system is the source machine running (include version)?
- Can you share specific sections of the config_fixed.json file (anonymized if necessary) to review its structure?
- Are there any specific error codes or messages in the logs that you can share?
- Have you checked if there are any known issues or restrictions with the VMware/EC2 configuration you are using?
I hope this helps you move forward with fixing the issue! Let me know if you need more assistance.
References:
- Azure Site Recovery support matrix
- Troubleshooting VM Backup Failures: Agent Registration with DR Appliance
- Troubleshoot Azure Site Recovery On-Premise Backup Issues