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My outlook account is not right at all

Clare Louise 0 Reputation points
2025-12-11T04:54:53.3333333+00:00

First I couldn't sign out of my email account all I got was this 1000006378

I could sign out and sign in of my Microsoft account though and then my Microsoft account would sometimes tell me when I tried to sign out that I had too many browsers even though I had no browsers going on. So I would backup go to my emails and I would press sign out on where the download pop up will happen which is my email account not my Microsoft account and then my email account would let me sign out and then in no download pop up would happen. I clicked on sign out again to just to double check that it's working now but I got this.User's image

So I went onto my Microsoft account to find I could sign in and out ok now and my email account would be doing the download pop up again. My Microsoft has been telling me a few times there is too many browsers and when it does my email account let's me sign in and out. Then when signing out of my email account again I found I couldn't because it kept refreshing over and over or a blank white page will happen instead or a page with an error on. So now I though l would check again to find the download pop up happening so I go onto my Microsoft account and when I tried to sign in I got told that my account wasn't found. I pressed backup to go back onto my emails and this time I signed out of my email account itself where I get pop up download happening and once again it let's me sign out and in and then my Microsoft account let's me because when I try again with my email account I get the download pop up again and this time after signing with my Microsoft account my emails are gone and all I find now is a white page with an error on. My emails did manage to come back on but then I get a network connection failed even though my network is working fine. My emails are now back on. I don't know what is going on?

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Chloe-L 5,460 Reputation points Microsoft External Staff Moderator
    2025-12-11T21:47:33.9033333+00:00

    Hello Clare Louise,

    Thank you for posting your question in the Microsoft Q&A forum. I understand how confusing this behavior is. The cycle of error messages, white pages, and the "Account not found" scare is very stressful, but rest assured, your account likely still exists and is fine.

    The key to this issue is the "download pop-up" you described. It looks like your browser (Brave) is having trouble processing the "Sign Out" command from Microsoft. Instead of logging you out, it is trying to download a script file (logoff.owa), which creates a loop where the system thinks you are still signed in.

    Since you are using the Brave browser, we need to clear the temporary data causing this conflict. Please follow these steps:

    1. Disable Brave Shields for Outlook

    Brave's security shields can sometimes be too aggressive and block Microsoft's login/logout scripts.

    • Go to the Outlook login page or your inbox (if you can get there).
    • Click the Lion Icon (Brave Shields) to the right of the address bar.
    • Toggle the switch to DOWN (Off) for this site.
    • Refresh the page.

    2. Clear Cache and Cookies (Most Important Step)

    This will remove the corrupted file that keeps triggering the download and the "too many browsers" error.

    • In Brave, click the three dots (menu) in the bottom right corner.
    • Go to Settings > Brave Shields & privacy.
    • Tap Clear browsing data.
    • Set the "Time range" to All time.
    • Check the boxes for "Cookies and site data" and "Cached images and files."
    • Tap Clear data.

    3. Test in Private Mode

    If the issue persists, try accessing your email in a Private tab to ensure no other extensions are interfering.

    • Click the three dots (menu).
    • Select New Private Tab.
    • Go to outlook.live.com and try to sign in.

    Once you have cleared the data, please close the browser app completely and reopen it before trying to log in again. Please let me know if the "download" pop-up stops appearing after these steps.

    If the answer is helpful, click "Accept Answer" and upvote it. If you have any further questions about this answer, please click "Comment".

    Note: Follow the steps in our documentation to enable email notifications if you want to receive the related email notification for this thread.

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