Need a refund because it will not install on my laptop. Keeps giving me an error.

To request a refund for your Microsoft Office accounts, you need to follow the refund policies set by Microsoft. Since you mentioned that the purchase was accidental and you are facing installation issues, you may be eligible for a refund. Here are the steps you can take:

1. Check the Refund Eligibility: If you purchased the subscriptions recently, you might be eligible for a full refund. For Microsoft 365 subscriptions, you can typically request a refund within 30 days of purchase if no benefits were activated or used.
2. Contact Support: You should raise a support ticket to initiate the refund process. Provide details about your purchase and the issues you are facing with installation.
3. Follow Up: If the support team approves your refund request, they will process it through the Microsoft Marketplace.

Make sure to act quickly to ensure you meet any deadlines for refunds based on your purchase date.

References:

• Refund policies for Microsoft Marketplace
• How and when to request a credit from Microsoft

Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Besides the Q&A Assist's answer, please check out the link below:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472