iPad locked due to IP hack

If your iPad is locked due to IP theft, it's important to take the necessary steps to regain access and secure your account. Here are some recommendations:

1. Contact Microsoft Support: Since you mentioned being instructed to call Microsoft support, you should reach out to them for assistance. They can help you with account recovery and securing your account against unauthorized access.
2. Reset Your Password: If you have access to your email or phone number associated with your Microsoft account, you can attempt to reset your password. This can often be done through the Microsoft account recovery page.
3. Enable Two-Factor Authentication: Once you regain access, consider enabling two-factor authentication on your account to enhance security.
4. Monitor Account Activity: After regaining access, keep an eye on your account activity for any unauthorized actions.

If you need further assistance, please provide more details about your situation, and I can guide you accordingly.

References:

• Solve account access problems

Unable to get live assistance

Hello, JOHN FOOTE.

I recommend contacting a Microsoft support specialist in a live chat. To do this, log in on the page https://support.microsoft.com/en-US/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=www.microsoft.com

In the search bar, type (without quotes) "agent support" and press Enter or click on Get Help. Ignore the search results, and click on the "Contact Support" button at the bottom. On the next page, select "Other Products" and "Billing and Account Profile questions" from the drop-down lists, and then click on "Confirm". Next, select the chat "Chat with a support agent in your web browser" and on the next page, enter your (the one that works) email address and click on "Confirm". A chat window will open in a new tab. Wait for the operator to respond and explain the situation to him.

Note. The chat is available during business hours and on business days according to US time.