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Final Escalation Request – Domain Moderator note: personal info removed Stuck in Previous Tenant / No Response From Support

Murad Minasyan 0 Reputation points
2025-12-11T01:21:27.9066667+00:00

Hello,

I urgently need assistance with my domain Moderator note: personal info removed , which has been stuck in another tenant for over two weeks. I purchased Microsoft 365 on December 1st, and I have been unable to verify or attach my domain to my tenant due to it still being associated with a prior tenant.

I have opened multiple tickets on this issue:

• Moderator note: personal info removed 

Despite completing all verification steps and proving domain ownership, I have not received a single meaningful update, escalation confirmation, or callback from an engineer. This is now causing a significant disruption to my business operations, communication, and onboarding.

I have repeatedly requested escalation to the Directory Services Engineering / Data Protection Team for a forced domain removal from the previous tenant, which is the only path to resolution. Unfortunately, none of my cases appear to have reached the appropriate engineering group.

At this point, I need immediate intervention from a supervisor or escalation engineer.

Please escalate this case now and have someone contact me as soon as possible. The lack of response and resolution is unacceptable, and I cannot operate my business effectively until this domain issue is resolved.

Thank you. consider editing your request with the appropriate tag(s). Clearly your question has nothing to do with desktop databases which is “Microsoft 365 and Office | Access | For business | Windows”

Moved from: Microsoft 365 and Office | Access | For business | Windows

Microsoft 365 and Office | Other
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  1. Q&A Assist
    2025-12-11T01:21:41.04+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve the issue of your domain winter-pine.com being stuck in a previous tenant, you should follow these steps:

    1. Open a Support Ticket: Since you have already opened multiple tickets, ensure that you are following up on them. You can escalate your case by contacting Microsoft support directly through the support page.
    2. Provide Documentation: Make sure you have provided all necessary documentation to prove your domain ownership and any other verification steps required by Microsoft.
    3. Request Escalation: If you haven't received a response, explicitly request escalation to the Directory Services Engineering or Data Protection Team in your communications. Mention the urgency of your situation and the impact on your business operations.
    4. Contact Your IT Partner: If you have an IT partner who manages your Microsoft 365 tenant, reach out to them for assistance. They may have additional channels to expedite the resolution.
    5. Follow Up Regularly: Keep following up on your existing tickets and ask for updates. Persistence can sometimes lead to quicker responses.

    If the issue persists, you may need to consider alternative methods for domain management or consult with Microsoft support for further options.

    References:

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