Account Takeover Recovery

If your Microsoft account has been compromised and the recovery methods are not working due to the unauthorized change of your primary email address, you will need to follow the identity verification processes to regain access. Unfortunately, Microsoft does not provide manual assistance directly for account recovery, but you can initiate recovery through the standard support channels. Here are the steps you can take:

1. Visit the Microsoft Account Recovery Page: Go to the Microsoft account recovery page and select the option that indicates you cannot access your account.
2. Provide Your Information: You will need to provide as much information as possible about your account to help verify your identity. This may include past device usage, purchase history, and any security information you can recall.
3. Follow the Prompts: The system will guide you through the recovery process. If you are unable to receive verification codes due to the hacker's email, you may need to indicate this in your recovery request.
4. Contact Microsoft Support: If the automated recovery process fails, you can contact Microsoft support directly for further assistance. They may require you to verify your identity through other means.

It’s crucial to act quickly to prevent further unauthorized access to your account. Make sure to also secure any other accounts that may use the same credentials or recovery information.

References:

• Overview of Microsoft Entra ID Account Recovery
• Tenant access recovery

Hi! Sorry to hear about the problems you have with your account. Please fill out this form https://aka.ms/recovermyaccount

This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response within 4 hours. The team on the other end will help work through this situation.