It sounds like you're experiencing issues with Windows Update on your new Windows 11 Pro HP desktop, specifically with multiple failed installation attempts for cumulative updates (CUs). Here are some strategies that may help resolve the situation:
- Clear the Software Distribution Folder: Deleting the contents of the
SoftwareDistributionfolder can help. This folder stores temporary files related to Windows Update. To do this:- Open Command Prompt as an administrator.
- Run the following commands:
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver del %systemroot%\SoftwareDistribution\*.* /Q /S net start wuauserv net start cryptSvc net start bits net start msiserver - After this, check for updates again.
- Run Windows Update Troubleshooter: Windows has a built-in troubleshooter that can help identify and fix issues with Windows Update. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update.
- Check for Corrupted System Files: Use the System File Checker tool to repair corrupted files:
- Open Command Prompt as an administrator.
- Run the command:
sfc /scannow - After the scan completes, restart your computer and try updating again.
- Ensure Proper Enrollment in Update Management: Make sure your device is correctly enrolled in feature update management. This can affect the updates you receive. Check your Microsoft Entra ID device resource for any errors.
- Contact Microsoft Support: If the above steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance. They can provide more tailored help based on your specific situation.
By following these steps, you should be able to address the failed installation attempts and improve your Windows Update experience.
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