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My search service is in a "Degraded" status

Austin Lally 0 Reputation points
2025-12-10T21:18:03.04+00:00

On the Overview blade for my search service, I see Status: Degraded.

I'm seeing increased incidence of request timeouts from the search service. The problem is intermittent and if I had to guess, it's behaving as if one of my four replicas has failed. I tried horizontal scaling to see if I could get the bad replica evicted, but I get an error saying that scaling operations are disabled because of the degraded state.

It's been in this state for many days now.

Azure AI Search
Azure AI Search
An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.
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  1. Q&A Assist
    2025-12-10T21:18:17.92+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The "Degraded" status of your Azure AI Search service indicates that the underlying search units are not healthy, which can lead to performance issues such as request timeouts. In this state, the Azure AI Search team is actively investigating the underlying issues, and dedicated services in this state are still chargeable based on the number of search units provisioned.

    Since you are unable to scale your service due to the degraded state, it is recommended to wait for the Azure team to resolve the underlying issues. You may also consider reaching out to Azure support for assistance, especially since the service has been in this state for several days.

    Keep in mind that while the service is likely operational, performance may be slow, and some requests might be dropped until the issue is resolved.

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