Microsoft Family Safety issue

Hi, Buildings Fire

Welcome to Microsoft Q&A forum.

Sorry for this frustrating situation that you're having. Here are some workarounds you can try to resolve this issue:

Fix it step by step (fast path)

1. Confirm your account is no longer in a Family group

Go to account.microsoft.com/family and sign in. If you see no family members listed, you’re not in a Family group. If a family is listed, you were added previously. [Family Saf...on adults]

2. Remove any lingering parental consent records

If consent was ever granted to your account, remove it here: Manage permissions > Remove consent > [unmanagekid page] (you’ll sign in as the adult who granted consent). If you don’t see your account there, consent may have been granted from a different adult account and that adult must revoke it or recover their account.

3. Refresh Family Safety on each Windows PC that’s still enforcing limits

• On the affected PC, press Windows + R > type cmd > Enter.
• Run:

schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
``

• Restart the PC. Repeat on every impacted device. [Family Saf...on adults]

4. Re‑sign your account everywhere

• Windows: Settings > Accounts > Email & accounts > select your Microsoft account > Manage or Verify if shown, then sign out and back in. (If Verify isn’t present, use https://aka.ms/familyverify in Edge.)
• Xbox: Sign in to your adult account, then sign out and back in once changes are made so the console picks up updated age/consent.

5. Check Xbox privacy & online safety (ensure it’s not still bound to child policies)

• On the web: Xbox.com > your gamertag > More options > Xbox settings > Privacy & online safety > review Privacy and Xbox One/Windows 10 Online Safety tabs > Save.
• On console: Guide > System > Settings > Account > Privacy & online safety > View details & customize, then Save.

6. If the console still asks “Ask an adult” for apps (Xbox/Minecraft)

• Confirm no other child profile is signed in simultaneously - the youngest signed‑in profile’s age restrictions can take effect for everyone. Sign out other profiles, then try again.
• If you use multiple Xbox consoles, app permissions are stored per console. Repeat permission checks on each console you use.

7. Ensure time‑limit locks aren’t left over

Family Safety can count signed‑in time, even if the device looks idle. After removing limits/consent, sign out once to stop any leftover timers, then sign back in. Also confirm your time zone is correct on the account profile.

Why this happens

If consent was granted when your DoB showed you as underage, devices and Xbox can keep enforcing child rules until you revoke consent and refresh the safety state on each device. Some regions also re‑prompt for consent due to local regulations; correcting DoB alone doesn’t clear past consent trails.

If you’re still seeing child prompts after these steps

• Verify you truly left the family: the Family portal should show no members. If it does, use Remove from family group (organizer must do this) and ensure Remove consent is completed first.
• Run the FamilySafetyRefreshTask again and restart.
• On Xbox, re‑save privacy settings, then sign your account out/in.

Optional checks (OneDrive & Windows)

If OneDrive previously showed red marks while child policies were active, sign out of OneDrive, restart, then sign back in so sync picks up the adult policy state. Activity reporting/idling vs usage can make things look mismatched until the account state refreshes.

Hope this helps. Feel free to get back if you need further assistance.

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