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Unable to validate credit card information when redeeming our Azure credits

QKarya 0 Reputation points
2025-12-10T13:38:01.1033333+00:00

Hello,

I’m trying to redeem my new Azure startup credits, but I keep running into an error when entering my debit card information.

I have tried with all my cards, but I always get the same error message:

"Check that the details in all fields are correct or try a different card."

I have double-checked that all the information is correct, as well. Is there anyway to solve this issue? Or you just simpily don't support Mastercard debit card?

I'm looking forward for your soon reply.

Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
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  1. Q&A Assist
    2025-12-10T13:38:16.0466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are experiencing issues with validating your debit card information while trying to redeem your Azure startup credits. Here are a few steps you can take to troubleshoot this issue:

    1. Check Card Compatibility: Ensure that your Mastercard debit card is accepted for Azure transactions. Some regions may have restrictions on certain card types.
    2. Verify Card Details: Double-check that the name, address, and CVV code you are entering match exactly with what is printed on the card. Any discrepancies can lead to validation errors.
    3. Contact Your Bank: Sometimes, the issue may be with your bank or card issuer. Contact them to ensure that your card is active and able to process international transactions.
    4. Use a Different Card: If possible, try using a different credit or debit card to see if the issue persists.
    5. Check for Regional Restrictions: Make sure that your card is issued in a country that supports Azure payments. For example, some cards may not be accepted in specific regions.

    If you continue to face issues, you may want to consult Azure's support resources for further assistance.

    References:

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